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Ms. Ducktoes now has eat her words, and take back what she said about Grisoft’s free AVG 8 in her last blog. AVG has proved to be a real trooper (a State Trooper even or an RCMP Mountie!) against the criminal and fraudulent Ad Agent BN.

This week the malware has been extremely difficutl to get rid of. Ad Agent BN has been one of the worst.

Ad Agent BN was on a client’s computer, along with several other related Trojans. The client, a friendly twenty-something young man named Matt, had somehow gotten this rogue anti-spyware on his computer. At first the rogue program ran fake warning pop-ups on his desktop saying the computer had spyware. But much worse it then locked up the Matt’s Control Panel, Start menu, and Windows Explorer. Also Run and Search were not accessible.

Matt, a student, needed to turn in his assignments. They were not backed up. The computer was going down fast along with Matt’s marks. I took out the hard drive of his computer and connected it to another computer and ran Spy Sweeper, Avira, and Avast! on the mounted disk. They found several viruses and trojan horses. I also ran regedit by mounting the hive of the harddrive and deleted some infected keys. However when I reconnected the hard drive to Matt’s computer, the spyware and viruses were still there. And they were active!!

Ms. Ducktoes, now in a tizzy about Matt’s marks, not to mention his photos and music, had to do something more. Ducktoes to the rescue!

This is what worked. You can do it too:

1. Boot into Safe Mode with Networking. To do this: Restart the computer. Tap the the F8 key several times while the computer boots up. When you get to the screen with several booting options select Safe Mode with Networking.

2. After Windows starts, then download PC Tools Spyware Doctor, purchase, update it, and run the scan.

3. Restart the computer, let it boot into regular mode several times, restart it after each scan as Spyware Doctor recommends.

4. Boot back into Safe Mode with Networking. Download AVG free. Download AVG 8 free for home users.

5. AVG doesn’t update in Safe Mode. So restart the computer into regular mode. Update AVG. Now run Spyware Doctor. While Spyware Doctor is running the Avg Shields will kick into effect and remove the processes. Using the two programs together will get rid of the Ad Agent BN.

I know that the programs during install tell you that it’s not good to have two anti-viruses running at the same time but it worked!!

So I’m now using free AVG 8 again for all my clients.

Let me know–click the Comments link below– if this works for you.

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